Maneha ImpEx Australia Pty Ltd (ABN [20 682 645 656]) (“we”, “us”, “our”, Maneha Australia) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose your personal information, and how you can contact us with any queries or concerns.
1. Your Consent
By voluntarily providing us with your personal information, you agree to be bound by this Privacy Policy.
We may update this Policy from time to time. The latest version will always be available on our website. If we make material changes, we’ll post a notice on our website and, where appropriate, notify you via the contact details we hold.
2. Contacting Us
If you have any questions, concerns, or complaints regarding your personal information, please contact our Privacy Officer:
Email: [email protected]
3. Third-Party Websites
Our website may contain links to external websites. Once you leave our site, you are no longer subject to this Privacy Policy. We recommend reviewing the privacy policies of any third-party sites before submitting your personal information.
4. What Information We Collect
We may collect personal information through the following methods:
4.1 Information You Provide Directly
This includes:
- Contact details: Name, address, phone number, email
- Identification: Date of birth, driver’s licence
- Payment details: Credit card or bank account information
Note: We do not store full credit card details from online payments. Only the last four digits are retained for delivery verification.
4.2 Automatically Collected Data
We use cookies and analytics tools to collect:
- IP address
- Browser/server details
- Usage patterns and website interactions
This information is not linked to your identity.
4.3 Communication Records
When you contact us, we may collect information like your name, phone number, and email for correspondence and service purposes.
5. How We Use Your Information
We only use your personal information for:
- The primary purpose for which it was collected (e.g., providing goods/services); or
- A related purpose you would reasonably expect; or
- A purpose for which you have given consent.
If you wish to limit how your information is used, please contact our Privacy Officer.
6. Sharing Your Information
6.1 Third Parties
We may share your personal information with trusted third-party providers who help us deliver and manage our products and services. This includes IT support, payment processors, delivery partners, etc.
We may also share information if required by law.
We do not sell or rent your personal information.
6.2 Marketing
We may occasionally send promotional emails about new products or services. You may unsubscribe at any time by clicking the link in the email or contacting:
Email: [email protected]
7. Storage and Security
We store your personal information in both digital and hard copy formats.
- Hard copies are stored in secure physical locations.
- Digital records are held on secure servers with appropriate backups.
7.1 Security Measures
We take reasonable steps to protect your personal information by:
- Implementing physical, electronic, and procedural safeguards
- Limiting staff access based on roles
- Requiring third parties to comply with data security obligations
- Requiring proper ID for access to sensitive information
If a data breach occurs that may result in harm, we will notify you in line with the Privacy Act.
Where we no longer require personal information and are not legally obligated to retain it, we will take steps to destroy or de-identify it.
8. Access and Correction
8.1 Accessing Your Information
You may request access to the personal information we hold about you. To do so, please contact us in writing. We may require:
- Proof of identity
- A clear description of the information you seek
We aim to respond within 30 days. An administrative fee may apply for retrieval and copying.
8.2 Updating Your Information
We aim to keep your personal information accurate and up to date. If you believe any information we hold is incorrect or outdated, please contact us. We will process valid corrections within 30 days.
If we deny your request, we will provide written reasons and inform you how to make a complaint.
9. Questions or Complaints
If you have a concern about how your personal information has been handled, please contact our Privacy Officer first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).